TALK TO US

 

Do not hesitate to ask about our custom made bespoke items,
pyrography pictures, our tape measures or anything
else you have in mind.

 

E-MAIL

woodcastle.uk@gmail.com



PHONE

 +447 456 599 168

FAQ

1

​How do I

place an order?

Browse our Shop, after opening the preferred item's description page click on 'Add to Chart'. You can continue shopping or you can go to your chart to choose the preferred payment method. After entering your card details or e-mail address in the case of PayPal payment you will be transferred to a page confirming your order.

2

Payment

& Shipping

We post your order withing 2-3 business days from your payment has been received. In the case of items which made to order we need 2 weeks for production then we ship within the same time frame as we do with our other products in stock.

3

Returns

Refunds

In order to be eligible for a refund, you have to return the product within 14 calendar days from delivery. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

VISIT

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CONTACT US

T: 07 456 599 168

woodcastle.uk@gmail.com

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